1. Introduction

FaithStride White Label (“we”, “our”, “us”) is a licensed faith-technology and analytics platform enabling churches, ministries, and leadership networks (“Partner Organizations” or “Partners”) to serve their congregations through digital tools such as member dashboards, attendance analytics, branch reporting, event calendars, and emergency alerts.

This Privacy Policy explains how we collect, process, and safeguard personal information within the White Label environment—covering both organizational users (administrators, pastors, and leaders) and individual congregants whose data may be processed by their affiliated church or organization.

FaithStride White Label is committed to protecting all data in accordance with the General Data Protection Regulation (GDPR) and South Africa’s Protection of Personal Information Act (POPIA).

2. Scope and Data Roles

FaithStride White Label operates as a Data Processor / Operator on behalf of Partner Organizations, which act as Data Controllers / Responsible Parties.

• The Partner Organization determines what member data is collected, the purpose of collection, and the lawful basis for processing.

• FaithStride provides the platform, hosting environment, and security controls that enable those operations.

• Each Partner is responsible for ensuring its members have been lawfully informed about data use within their church network or organization.

3. Information We Collect

FaithStride White Label may process the following categories of data on behalf of Partners:

4. Lawful Bases for Processing

Processing under the White Label platform may be based on:

• Contractual necessity – to deliver the services defined in the FaithStride White Label Agreement.

• Legal obligation – to comply with data protection, tax, and audit requirements.

• Legitimate interest – for system security, analytics, and product improvement.

• Consent – where individual users within an organization voluntarily provide information (such as joining a group or submitting a prayer request).

Each Partner Organization must ensure that its own use of data complies with the law and that members are informed accordingly.

5. How Information Is Used

FaithStride uses data strictly to:

• Provide and maintain the licensed White Label platform for each organization.

• Enable member registration, attendance tracking, and branch reporting.

• Facilitate internal analytics for Partner dashboards.

• Deliver system notifications and administrative communication.

• Monitor performance, prevent fraud, and ensure security.

• Comply with legal and regulatory obligations.

FaithStride does not use Partner or member data for advertising or commercial sale.

6. Data Sharing and Disclosure

We may share data only under the following conditions:

• With authorized employees and subprocessors (contractually bound to confidentiality and security).

• With cloud service providers who host our servers or backups.

• With regulatory bodies if legally required.

• In the event of a business transfer (merger or acquisition) under comparable privacy assurances.

Each Partner Organization determines which administrators within its network may view member information.

7. International Transfers

Data may be stored or processed on servers located in the European Union, United Kingdom, United States, or South Africa. All transfers will be protected using appropriate safeguards such as standard contractual clauses and data-transfer agreements to ensure GDPR and POPIA compliance.

8. Data Retention and Deletion

FaithStride retains organizational data for the duration of the White Label agreement and for a limited period thereafter for backup and legal purposes.

Partner Organizations may request data export or deletion at contract termination.

Member data will be deleted or anonymized in accordance with the Partner’s instructions and applicable law.

9. Data Security

We apply technical and organizational safeguards including data encryption, secure hosting, access control, multi-factor authentication for administrators, and regular security audits.

Security incidents are investigated immediately and reported to the relevant Controller and authorities as required.

10. Rights of Data Subjects

Under GDPR and POPIA, individual users have the right to access, rectify, erase, restrict, or object to the processing of their personal data, and to data portability where applicable.

Such requests should be directed to the Partner Organization acting as Controller; FaithStride will assist the Partner in fulfilling these rights within legal timeframes.

11. Children’s Data

FaithStride White Label is intended for use by churches and ministries serving general audiences. Organizations that engage minors must obtain parental or guardian consent before collecting such data.

FaithStride does not knowingly process children’s information without proper authorization.

12. Policy Updates

This Privacy Policy may be updated to reflect legal changes or platform enhancements. The latest version will always be posted on the FaithStride website. Continued use of the White Label platform after changes constitutes acceptance of the revised policy.

13. Contact